Who we are

The Incredible Thinkers is a performance coaching company. Our mission is to create a world of incredible business leaders and empowered workforces, in happier, more collaborative workplaces. Company number 08845650.

Introduction

We hold information about you to provide you with a better service from The Incredible Thinkers. This ensures we understand how The Incredible Thinkers is fulfilling its objectives of supporting and challenging business leaders to radiate leadership prowess, creating a more motivated workforce, and a happier working environment for all.

Developing a better understanding of our clients and supporters through their personal data allows us to make better decisions for us and for them. We will only send marketing communications to those that have explicitly stated that they are happy for us to do so.

Where we collect personal information that can identify you

• Enquiry Form via our website
• Enquires via our email address hello@incrediblethinkers.co.uk
• Enquiries via our phone number 07527 802 686
• Pre-coaching Questionnaire
• Invoice Information Request Form

What personal data we collect and how we use it

The type and quantity of information we collect and how we use it depends on why you are providing it.

1. Enquiries

If you contact us via the Enquiry Form on our website, we will collect all or some of the following data:
• Name
• Email address
• Message

If you contact us with an enquiry via email or phone, we will collect all or some of the following data:

• Name
• Company
• Email address
• Enquiry
• Preferred method of contact

2. Pre-coaching Questionnaire

If you become a client we will ask you for personal data, and to complete our Pre-Coaching Questionnaire. As part of this process we will collect all or some of the following data:

• First name
• Surname
• Company name
• Company address
• PA name where applicable
• Mobile number
• Landline number
• Company Number
• VAT Registration Number
• Finance contact details
• Questions to understand you
• Questions to understand your current situation in work
• Questions that will allow you to help define our role

3. Invoice Information Request Form

If you become a client we will ask you to complete our Invoice Information Request Form. As part of this process we will collect all or some of the following data:

• Company name
• Company address
• Telephone number
• Company Number
• VAT Registration Number
• Invoice receiver’s name and department
• Invoice receiver’s telephone number
• Invoice receiver’s email address

How we use your data

We will mainly use your data to:

• Provide you with the services, products or information you have asked for
• Keep a record of your relationship with us
• Ensure we know how you prefer to be contacted, if at all
• To process invoices
• To organise coaching sessions
• To track your progress and improvements throughout our journey together
• Understand our clients and wider audiences to improve our products and services

We also use data to improve The Incredible Thinkers, and understand the needs of our clients. To do this, we may combine your personal data with information from third party organisations to better understand the interests and requirements of our clients.

We will only hold your personal information for as long as is necessary to provide the service you have subscribed to and to keep in touch.

Direct Marketing

Under The General Data Protection Regulations 2016/679 (GDPR), we will only send you marketing communications with your consent. At the moment this is not applicable as we do not conduct any direct marketing activity.

Use of Cookies

This website uses cookies to better the user’s experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google’s privacy policy for further information.

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

How we keep your data safe

We ensure there are appropriate technical, policy and process controls in place to protect your personal details.

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained Incredible Thinkers staff.

Some of our suppliers may run their operations outside the European Economic Area (EEA). Although they may not be subject to same data protection laws as companies based in the UK, we will take steps to ensure they provide an adequate level of protection in accordance with UK data protection law. By submitting your personal information to us you agree to this transfer, storing or processing at a location outside the EEA.

Keeping your information up to date

Please notify us if your personal information changes.

Your right to know what we know about you, make changes or ask us to stop using your information

You have a right to ask us to stop processing your personal data, and if it’s not necessary for the purpose you provided it to us for (e.g. coaching sessions, attending an Open Programme event) we will do so. Contact us on hello@incrediblethinkers.co.uk if you have any queries or concerns.

You have a right to ask for a copy of the information we hold about you If there are any discrepancies in the information we provide, please let us know and we will correct them.

If you want to access your information, please send this request and proof of your identity by post to The Director, 10 Prince Lee Gardens, Heaton Moor, Stockport, SK4 3HF. We do not accept these requests by email so we can ensure that we only provide personal data to the right person.